Return Policy
The standard guarantee on our PosiTrace GPS Tracking equipment is one year, and for certain devices we offer a life-time guarantee. We encourage you to install and test the devices within 30 days to ensure full money back guarantee.
Please inform us of any order discrepancy or damage within 72 hours of the delivery date.
30-day money back guarantee
If you are not satisfied with your purchase, we will accept it back within up to 30 days from the date you received your merchandise, less the shipping costs to your location. We will also refund the activation and monthly service fee(s).
Please return the product with original packaging and accessories, and we will issue the refund within 7 business days.
Returns after 30 days
If you would like to return the product after 30 days, we will refund the full cost of the hardware if within 90 days you received your merchandise, less 15% restocking fee, the shipping costs to your location and relevant activation and monthly service fee(s).
No refunds will be given after 90 days.
Return of damaged or non-operational units
If you believe that you received a damaged or non-operational product, or if the product becomes non-operational after the installation, we will ask you to return it for exchange or testing. If a tested device is defective, we will ship a refurbished unit to you free of charge.
We are not responsible for any loss or damage in shipping from the customers.
Shipping costs
The customer is responsible for shipping costs of the equipment for returns, exchange or testing.