Global Fleet Management is pleased to provide a 30day money back guarantee, we therefore encourage you to install and test the devices within 30 days to ensure your full money back guarantee in the event you are not satisfied with your purchase.

Please inform us of any order discrepancy or damage within 72 hours of the delivery date.

For all refunds return product with original packaging and accessories refund will be issued within 7
business days.

Devices must be fully functional and in good physical condition to qualify for a refund.

Note: we provide a lifetime warrantee on PosiTracker GPS tracking devices when covered by the PosiTrace Pro service package. Devices covered by the PosiTrace Basic service package have the standard one year warrantee. Nonfunctioning units will be replaced free of charge within these timeframes.

30-Day Money Back Guarantee

If you are not satisfied with your purchase, you may return it within 30 days (from delivery date) and receive a refund for the full cost of the hardware, the activation and first month's service fee, less the shipping costs to your location.

30- to 90-Day Money Back Guarantee

If you are not satisfied with your purchase, you may return it between 30 and 90 days (from delivery date), and receive a refund for the full cost of the hardware, less 15% restocking fee, the shipping costs to your location and relevant activation and monthly service fee(s).

After 90 Days

No refunds will be given after 90 days.

Claims

Any claim of whatever nature against GFM shall be deemed conclusively to have been waived unless presented in writing to GFM within 30 days after the date of occurrence that give rise to the claim.

Return of damaged or non-operational units

If you believe that you received a damaged or nonoperational product, or if the product becomes
nonoperational after the installation, please return it for exchange or testing. If a tested device is defective, we will ship a refurbished unit to you free of charge. We are not responsible for any loss or damage in shipping from the customer location to us.

Shipping costs

The customer is responsible for shipping costs of the equipment for returns, exchange or testing.

For all questions please contact your account manager at 1-877-787-2231.

Global Fleet Management www.positrace.com e:gpsinfo@positrace.ca t:1-877-787-2231
#301 – 7 West 7th Avenue, Vancouver, BC, V5Y 1L4, Canada